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Dispatch Routing Analyst - PHOENIX, AZ
Phoenix, AZ
Job Description
This employee acts as a bridge between the local branch management team and the central dispatch department. In addition, the employee will drive timely completion of the daily routing/dispatching duties, as well as timely completion of responsibilities within the Logistics Department.
* Responsible for performing all MobileCast dispatching activities
* Routes all same day/next day deliveries according to Logistics policy and procedures
* Responsible for communication to the branches regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery
* Updates TIMS with customer notes and updates work order ship dates as necessary
* Responsible for communication to the branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
* Responsible for monitoring a driver's progress during the day, and communicating back to the branch level any issues related to impacting missed time windows
* Monitors delivery staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate
* Reviews Reports at the Central Dispatch level to monitor driver compliance of route order completed via the MobileCast & Roadnet software system
* Coordinates with Region management on all action plans that would ensure driver compliance with targeted financial objectives
* Complies with and adheres to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws
* Ensures patients do not suffer service failures and communicates with the servicing branch of undeliverable stops
* Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
* Responds to telephone, fax, and e-mail questions/problems from branches
* Regular and consistent attendance and punctuality is considered an essential job function of this position
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veterans
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veterans
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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