Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

Monday through Friday 8:00 am - 5:00 pm

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

This position is responsible for supporting applications and data usage within the college and delivering solutions developed by the OIT Applications Team to the academic staff units of the college. This position will be involved in collaborating with end-users and identifying technologies to meet needs for new and existing product functionality, participating in developing system functional design, and assisting in producing user documentation and guides associated with supported applications.

Working in a normal office environment.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Provide user support and problem resolutions for business process applications
* Create and maintain documentation for existing application solutions and business processes.
* Identify common usage questions and create training materials to meet the needs of both end users and support staff.
* Provide or identify resources for appropriate End-User training on the use of supported applications.

Business Process Support
* Develop a broad understanding of the college's business processes in order to independently gather client needs, perform business process analysis and then represent end-user groups throughout the design and implementation process.
* Gather customer needs and metrics for developing BPMN documentation.
* Maintain critical processes involving college and program admissions.

Continuous Service Improvement
* Ongoing learning, teaching and mentoring.
* Prototyping and upgrading solutions to new platforms/versions.
* Ensure all software and applications meet the requirements of requested solutions.
* Stay on latest trends of applications and software team uses.