Virtual Tellers are responsible for greeting customers virtually and facilitating a welcoming and customer-focused environment. Duties also include processing customer transactions efficiently and accurately in a fast-paced virtual environment as well as maintaining and balancing a cash drawer and an interactive teller machine ("ITM") while adhering to policies and procedures.

Position Requirements:

Full time position

Candidates must possess PC skills with the ability to toggle between multiple systems, good typing skills and a solid history of customer service to include handling escalated, in-depth and detailed conversations.

Individuals are required to work rotating weekends which include Saturday (8a-6p) and Sunday (12p-4p).

Shift differential is also available for certain hours - $5.00/hour for Monday through Friday from 6:00 p.m. - 9:00 p.m., Saturday's from 1p to 6 p and Sunday from 12p to 4p.

• Very outgoing, assertive and confident plus maintain an enthusiastic personality
• Minimum of 6 months of cash handling experience in a retail sales environment and/or previous banking experience
• Superior customer-service skills, including oral and written communication
• Ability to effectively contribute to a positive team environment
• Careful attention to detail and strong organizational skills.
• Must adhere closely to bank procedures and regulations.
• Strong work ethic and high integrity
• Strong computer and 10 key skills

Preferred Skills:

• Previous experience in a customer service or call-center environment
• Knowledge of banking products and procedures
• Proficiency with all Microsoft applications (Word, Outlook, Excel etc.)
• 30 wpm typing skills

Some of the many reasons to join our team include:

• Comprehensive compensation package-medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
• On the job training
• Friendly business casual atmosphere
• Eligible for a Sign on Bonus ($750.00, less applicable taxes
• Eligible for a Anniversary Bonus after (1yr- $1500 & 3yr- $5,000) less applicable taxes
• Bi-lingual (Spanish) skills are a plus. Bilingual assessment required/If passed additional $2.00 per hour.

Knowledge of banking products and procedures Proficiency with all Microsoft applications (Word, Outlook, Excel etc.) (required)
Previous experience in a customer service or call-center environment is preferred.Minimum of 6 months of cash handling experience in a retail sales environment and/or previous banking experience (required)