Job Summary:

This Position is responsible for providing excellent customer service and driving customer loyalty, quality and overall satisfaction by servicing, programming, configuring, dismantling, reconstructing, converting, and trouble-shooting existing security and site automation solutions. This includes but is not limited to fire, carbon monoxide detection, networking, hosted video solutions, and access control.

Essential Functions:

• Install alarm systems to include CCTV for residential and commercial businesses
• Perform extensive programming on alarm and CCTV systems
• Mount equipment; test existing equipment
• Demonstrate equipment functions and use to customer
• Communicate with Outside Sales Representatives in a professional manner
• Review work orders and accurately implement products and services
• Verify customer has a solid understanding of how the product is used for safety
• Maintain company vehicle; update truck inventory daily in lieu of work orders, replenish stock when needed, keep vehicle organized and clean
• Maintain company issued hand tools in good working order
• Follow company Fleet Policy and input hours into Paycom software
• Use a variety of computer program and apps to successfully complete the installation
• Required to interpret location maps, blueprints, and schematic drawings
• Accurately communicate to customers, coordinators, and management
• Attend training classes as required by State Certification/Licensing functions

Non-essential Functions:

• Other duties as assigned

Job Specifications:

• Must possess a High School diploma or equivalent
• Must possess a minimum of 2 years experience in low voltage wiring
• Must possess advanced technical knowledge of relevant industry products and services
• Experience in alarm panel programming and CCTV preferred
• RAL/Fire license preferred

Job Competencies:

• Must possess strong oral/written communication skills
• Must be easily able to build rapport with different customers and staff.
• Ability to work under general supervision and independently at multiple customer sites daily
• Effective organizational skills; highly adaptable to new processes
• Demonstrated strength in problem-solving and troubleshooting skills

Physical Requirements:

• Must be able to ascend/descend stairs
• Must be able to stoop, kneel, crouch, and/or crawl in small spaces
• Must be able to communicate and exchange information, both in person and by telephone
• Use hands repetitively to operate standard office equipment
• Must be able to reach with hands and arms lifting up to 80 pounds
• Must be able to observe and recognize items, both close and distance and demonstrate an ability to adjust focus
• Safety sensitive