The Systems Administrator supports AHLTA/CHCS systems and performs systems analysis of these systems. Supports the installation of computer operating systems, application software, and computer hardware. Provides hot-line support to customers and possesses troubleshooting skills and knowledge of the MHS clinical systems and Windows environment and OS. Analyzes and supports technical documentation detailing installation procedures. Supports the overall integration of all system peripherals so that they can operate correctly within a predefined environment. Manages the overall installation and maintenance of CHCS/AHLTA hardware and software on a daily basis. Monitors overall system performance. Oversees daily operations of system at the customer site to ensure system availability. Troubleshoots hardware and application software. Loads new software releases and software maintenance updates at the customer site. Logs trouble calls with the Defense Health Global Support Center (DHAGSC) with required follow-up until problem resolution. Maintains a site log of trouble tickets and accumulates data for effective problem resolution statistics. Performs CHCS/AHLTA system security checks on a routine basis. Interfaces with customer and is responsible for technical communication with management/other sites.
Site Administration Tasks to include AHLTA/CHCS, DII System administration, scheduled backups Support System Upgrades CHCS/AHLTA (Hardware / Software / Firmware) Manage CHCS/AHLTA Site Level System Availability Assist System Engineering with monitoring System Performance and Management of identified bottlenecks Assist Software Engineering / TIER III with resolution of data integrity issues. Install SDD- approved software (change packages, special software, quick fixes, IAVA patches) Maintain MHS approved interfaces between SDD IT Systems (CHCS/AHLTA) in coordination with primary vendor Provide onsite support for testing, evaluation and implementation of new SDD- approved IT systems and system enhancements Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates) Plan, coordinate, and participate in major system events Perform technical escalation Support special projects pertaining to CHCS/AHLTA Other Duties as assigned supporting CHCS/AHLTA
External Referral Bonus:Ineligible
Potential for Telework:No
Clearance Level Required:Public Trust
Scheduled Weekly Hours:40
Job Family:Systems Administration
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit .
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available .
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