JOB SUMMARY:

Operations Supervisors are the front line operating authority and are responsible for the day to day operations/activities in the warehouse. They provide supervision and direction to all operations and floor employees. They ensure that all operations schedules required by the customer are met 100% of the time.

KEY ACCOUNTABILITIES:

• Responsible for day to day operations activities in the warehouse.
• Meet customer requirements; ensure productivity levels are reached in an effective and efficient manner and maintaining quality performance objectives.
• Provide supervision and direction to all operations and hourly employees.
• Follow and enforce company policies and procedures.
• Responsible for administrative activities, development/monitoring of KPI and implementing continuous improvement opportunities.
• Provide on-site management and company representation to the customer.
• Create and implement cost savings through LEAN initiatives.
• Responsible for operational progress and customer/employee relations.
• Responsible for staffing, training, and administering discipline.
• Enforce Collective Bargaining Agreement where applicable.
• Ensure safe and healthy workplace and address compliance issues, implement and maintain safety and compliance procedures.
• Complete daily reporting of operational/quality requirements.
• Other duties as required.

Knowledge, Experience & Skills: Essential Requirements

Education & Experience

• High School Diploma or equivalent is required.
• Bachelor's Degree in Logistics/Transportation is preferred.
• At least two (2) years supervisory experience is required.
• Experience in Transportation/Logistics and union environment is preferred.

Specialist Knowledge & Skills

• Proficiency in Microsoft Office, internet, web-based and job specific software applications.

Interpersonal & Communication Skills

• Must be able to read, write and speak English fluently.
• Ability to interact effectively with all levels of employees.

OTHER ESSENTIAL FUNCTIONS:

• Ability to train, motivate, coach and counsel others.
• Must have very good interpersonal skills and the ability to interact with customers and employees.
• Exceptional problem solving, conflict resolution, decision making, planning, and organizational skills are all required.
• Balance team and individual responsibilities.
• Organizational skills and the ability to prioritize in demanding environments with tight deadlines.

Working Conditions

• Work area can be hot and humid during summer season, cold during winter.
• High volume of pedestrian and machine traffic.
• Varying shift schedule for this position.
• Working in a very fast paced, dynamic environment.
• Multiple demands from employees, managers, and customers.
• Frequent distractions and interruptions.