Location:

• Identify account risks, potential credit problems, disputes, and other customer issues.
• Generates reports and communicates potential risks to Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager).
• Escalate significant matters to Accounts Receivable Supervisor.
• Contact customers regarding invoices / accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
• Review/release/escalate sales on a routine basis throughout the work day.
• Prioritize portfolio so collection efforts result in maximum benefits. Watch for key indicators when a customer account is falling behind, becoming delinquent.
• Maintain quality relationships with branch managers, account managers, district managers and AVPs. These relationships can be critical with collection efforts. Involve regional collections managers when possible and keep them informed of issues at all times.
• Documentation is critical, log conversations, e-mails and other communications. Organize documentation as to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.
• Identify errors and discrepancies on customers' accounts. Create dispute items to be investigated and resolved.Work closely with the dispute Team when investigating/resolving disputes
• Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.
• Special projects and other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A proven track record of success in prior collection roles, a plus.
• An ability to see the collections operation as a financially oriented customer service function which balances cost control with support for the business.
• The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent.
• Some commercial collection experience preferred.
• Bilingual (Spanish) a plus, but not required.
• Understanding of quality customer service and the relationship to collection efforts.
• Experience with SAP and/or ERP systems a plus, basic excel experience.
• Ability to manage multiple priorities.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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