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What You'll Do
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Summary/Objective:
Responsible for overseeing and managing the credit union's Fraud/Loss Prevention Operations functions. Provide direction and establish priorities for the credit union's Fraud Prevention program with a focus on leading our Fraud Operations teams; mitigating losses, protecting credit union assets, and reducing reputation risk. With a heavy focus on continuous improving and efficiencies, operational excellence( Meeting SLA's, improving speed to resolution, Capacity planning, etc) and improving program analytics.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lead the continuous improvement charge- Identifying automation opportunities, policy and procedure enhancements that drive efficiency, identifying opportunities to optimize toolsets and workflows that reduce exposure of fraudulent and improve our ability to prevent fraud.
- Coach and develop Fraud leadership team to foster a high performing and engaged leadership culture. Guide the team in adapting to a transformative, champion of change mindset.
- Identify Fraud trends and have an awareness of baseline performance so we can better detect before we have an issue.
- Improving reporting capabilities to provide actionable insight into team performance, volume management, fraud by type trends, fraud loss and fraud avoidance.
- Define long term strategies to ensure that appropriate fraud detection, prevention and investigation tactics and solutions are in place to mitigate fraud losses without negative impact to member experience.
- Provide Director of Fraud and Chief Risk Officer with monthly and ad hoc management reports of fraud metrics and accomplishments. Independently evaluate and resolve problems and issues related to areas such as fraud mitigation, staff performance, workflow improvement, and member
- Work in conjunction with the Safety Officer to Investigate both internal and external crimes committed or attempted against the credit
- Collaborate effectively with control owning business lines and peers in other Risk Management departments (ERM, Legal/Compliance, Internal Audit, Information Security, etc.)
- Assure Fraud Team's compliance with all applicable laws and regulations. Work with Business areas to understand products and services and develop and implement controls and safeguards.
- Perform other job-related duties as assigned by Managers(s).
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What We Do
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DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.
We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.
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