Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About the Office of Information Technology

The Office of Information Technology (OIT) provides information technology leadership and support to the Georgia Institute of Technology, working in partnership with academic and business units to meet the unique needs of a leading research university. OIT serves as the primary source of enterprise-wide information technology and telecommunications services in support of students, faculty, staff, and researchers.

Provide IT service support through monitoring and troubleshooting computer systems, networks and related infrastructure within the Office of Information Technology Network Operations Center (NOC). Work under general supervision from shift supervisor or manager. May provide work direction to lower level Data Center Specialists. This position will interact on a consistent basis with: other NOC staff members, system users. This position typically will advise and counsel: system users, lower level staff members. This position will supervise: NA.

Job Duty 1 -
Diagnose and resolve technical problems with computer systems, applications, networks and computer center infrastructure.

Job Duty 2 -
Troubleshoot problems; resolve or escalate as appropriate.

Job Duty 3 -
Install, configure and maintain monitoring systems for servers, applications, networks and computer center infrastructure.

Job Duty 4 -
Prepare and update documentation, configuration files and system logs.

Job Duty 5 -
Perform backups, process campus IP/DNS requests, install equipment and wiring and train lower level specialists.

Job Duty 6 -
Provide customer support to users via phone, email and counter.

Job Duty 7 -
Remain current on new technologies and changes to systems environment.

Job Duty 8 -
Perform other duties as assigned

Educational Requirements
Technical Diploma, Associate's Degree or equivalent combination of education and experience

Other Required Qualifications
Scope of this position is broad, encompassing a diverse portfolio of responsibility areas. Position supports a constantly evolving, fast-paced, large complex organization with high standards for work quality.

Required Experience
Two years of job related experience

Preferred Educational Qualifications
Bachelor's Degree

Salary Range: $20.55 - $27.95

Location: Atlanta, GA

Job Grade: I2

SKILLS
This job requires working knowledge of specific operating and networking systems including shell scripts, system administration, troubleshooting procedures, use of monitoring tools and system backups. Also required are basic electro-mechanical knowledge of data center systems (UPS, HVAC, structured cabling, fire suppression, etc.) and tools and verbal and written communications skills.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

All members of the USG community must adhere to the USG Statement of Core Values, which consists of Integrity, Excellence, Accountability, and Respect. These values shape and fundamentally support our Universitys work. Additionally, all faculty, staff, and administrators must also be aware of and comply with the Board of Regents and Georgia Institute of Technology's policies on Freedom of Expression and Academic Freedom. More information on these policies can be found here: .

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit