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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role:
The role of the Account Manager is to be an expert in their client(s) business strategy, goals, and objectives. The Account Manager identifies success metrics for their client(s) to drive overall client satisfaction and growth within the Financial Institution. This role will lead initiatives to foster strong client relationships, measure TSYS Product value for adoption and retention, identify whitespace opportunities, and ultimately drive measurable organic growth.Utilizing experience in Commercial Payments, the role will develop strategies to drive client outcomes, collaborate closely with sales and support groups to demonstrate value to the client and identify opportunities for expanded business.
What Part Will You Play:
- Is responsible and accountable for the accurate and timely forecasting of allCommercialrevenue and lines, on a monthly basis. Validates monthly billing to the client to ensure accuracy and timely issuance of invoices.
- Ensures revenue targets are met. Collaborates with internal stakeholders to identify, create, and deliver the successful closure of cross sell opportunities of products and services.
- Fully understands the client organization andcommercial paymentsstrategy. Define relevant propositions for each client and qualify opportunities to ensure high probability of win and successful delivery. Accountable for the profitability of the client; achieve agreed revenue targets.
- Accountable for renewal of client contracts
- Stay abreast of industry trends, regulations, and competitive productsin the commercial payments spaceto strategically identify and target sales opportunities.
- Navigates competing agendas to establish united goals and aligns multiple stakeholders to speak with "one voice" to the client.
- Becomes valued industry advisor for clients and leverages TSYS organization as a tool to drive client success.
- Creates novel approaches to solve complex problems, to include challenging client's thinking.
- Utilizes key performance indicators (KPIs) to optimize client satisfaction and account health.
- Promotes continuous personal development and cross-pollination of knowledge across their teams to develop more advanced expertise.
- Seeks opportunities to train, coach and mentor team members.
- Models a growth mindset by exhibiting a willingness to step into unfamiliar situations.
- Serves as role model for consistent persistence amidst significant challenges.
- Responsible for fostering the client(Financial Institution)relationship, acting as the voice of the customer, and identifying product support and development needs. Champions the client's needs and leads communications internally and ensures client needs are prioritized.
- Leads and ensures retention and maintenance of long-term relationships with theFinancial Instituionbased on the strategic direction of the client's business. Ensures understanding of the client business to identify new product or service opportunities.
- Aligns client'sCommercialneeds with internal solutionsand product roadmaps
Minimum Qualifications:
- Bachelor's Degree
- Relevant Experience or Degree in: Degree in Finance, Marketing, Business etc.; Combination of relevant training and/or experience in lieu of degree
- Typically Minimum 8+ Years Relevant Exp
- Experience in client facing roles and/or financial industry.
- MBA or advanced degree (preferred)
- Prior financial servicesand commercial (B2B) paymentexperienceor technology experience
- Experience using Salesforce or similar technology
- Travel: 10-20% for internal and client meetings
- Payment sales experience highly recommended
The position listed in this requisition is ineligible for the referral bonus award program
This position is eligible to be considered for remote hiring anywhere in the USA
#LI-Remote
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at PayandBenefits@tsys.com.
EOE/Minorities/Females/Vet/Disability
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.