Note This is a remote position (US) and the candidates can reside in EST or CST. Overview The Deployment System Architect (DSA) is responsible for the deployment of Computer Aided Dispatch Systems, Mobile Applications, and Records Management Systems. They are responsible for all phases of Post Sale system delivery from project turn over to customer acceptance. The DSA is

Lead and oversee technology deployment operations processes, ensuring successful implementation and execution of projects. Develop, centralize, and institutionalize technology deployment processes, tools, training/onboarding programs, and metrics to drive operational excellence. Collaborate closely with cross functional teams and work partners to foster collaboration, ali

Act as Lead System Technologist (ST) on projects or system upgrades, capable of directing self and other assigned project STs and able to mentor less experienced STs. Post sale implementation of voice and data communications systems. Provide technical support on specialized telecommunications systems and public safetyproduct applications for the Federal DoD. Performs spec

Act as Lead System Technologist (ST) on projects or system upgrades, capable of directing self and other assigned project STs and able to mentor less experienced STs. Post sale implementation of voice and data communications systems. Provide technical support on specialized telecommunications systems and public safetyproduct applications for the Federal DoD. Performs spec

of the CAD/RMS System Manager include but are not limited to Provides tailored technical customer operations support Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance Executes customer operations policies and procedures Builds and maintains positive, effective, and mutually beneficial working alliances with c

Mobilize the Emergency Response Team (ERT) via PagerDuty Prepare written and verbal incident communications for distribution to internal stakeholders, external customers, State and Federal commissions Coordinate Post incident Reviews (PIR's) to drive continual improvement Prepare customer facing Root Cause Analysis (RCA) documents Monitor and continually improve incident

include Performs system configuration for all supported and assigned ECH solutions Performs site verification testing prior to cutting a site into a production environment Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment Documents all changes to the solution that may occur during the implementation phase of th

Regularly consult with stakeholders to assess security posture and determine initial and ongoing readiness for FedRAMP compliance. Provide guidance on the interpretation and implementation of FedRAMP requirements, ensuring stakeholders understand their responsibilities and obligations. Assist in development, update, review, and maintenance of System Security Plans (SSPs),

Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaz

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaz

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trail

Provides technical leadership with the design, installation, operation, and maintenance of the Bank's security infrastructure and technology tools. Researches, evaluates, implements, and recommends security technologies used at the Bank. Maintains and monitors the health and effectiveness of security tools and controls. Keeps up to date on the latest security technologies

Design, implement, operate, and maintain enterprise storage solutions. Manage a highly resilient enterprise network attached storage solutions. Support internal private S3 cloud technologies. Support data protection for Filesystem, transactional database (SQL, Oracle, and DB2), Big Data, SAP, and Virtual environments (VMware/Nutanix). Produce and maintain HLD & LLD docume

Install, configure, upgrade, and maintain middleware software components. Monitor middleware systems to ensure optimal performance, troubleshoot issues, proactively identify, resolve bottlenecks or performance problems. Implement and maintain middleware security measures, including access controls, authentication, encryption to protect sensitive data ensuring compliance w